FAQ/ Terms and Conditions
FAQ/ TERMS AND CONDITIONS
The design in this listing is ordered per your selected fabric base and is not ready to ship. Closing dates are listed in the banner at the of the page and we submit the selections to our manufacture the following business day after the round. Turnaround time is 10-15 business days for polyester-based materials and 20-25 business days for Bamboo and Cotton based materials. When we have the materials on hand, they will ship from Cordova, IL and tracking will be uploaded into the website. You are invited to join our Facebook group to see updates on order statuses as they are in producuction, shipping to us, and being cut and shipped to you!
SCALING NOTE: Regular Scaling is typically 2-3 Inches in size for the main image in the print(commonly used for clothing). Small Scaling is typically .5-1 Inch in size for the main image in the print (commonly used for bows).
IMPORTANT: There is no refund, no cancellation once order is placed and checked out. You have 2 days to inspect your fabric once your package has been received to address any issue you may have. Different fabric bases will yield different color outputs based on the printing method used and fiber contents. Refunds/returns will not be issued due to dissatisfaction with colors or color differences between fabric bases.
FLAWS: In the custom printing process, flaws are bound to happen. I do my best to look over the fabric for flaws but at times, something might not be noticeable upon cutting. We will not discount for any flaw less than a 1in in size or within 6 inches of the selvages. If you receive a fabric with a flaw larger than a 1in or greater than 6 inches from the selvage, please email us at redwillowfabrics@hotmail.com
SCALING NOTE: Regular Scaling is typically 2-3 Inches in size for the main image in the print(commonly used for clothing). Small Scaling is typically .5-1 Inch in size for the main image in the print (commonly used for bows).
IMPORTANT: There is no refund, no cancellation once order is placed and checked out. You have 2 days to inspect your fabric once your package has been received to address any issue you may have. Different fabric bases will yield different color outputs based on the printing method used and fiber contents. Refunds/returns will not be issued due to dissatisfaction with colors or color differences between fabric bases.
FLAWS: In the custom printing process, flaws are bound to happen. I do my best to look over the fabric for flaws but at times, something might not be noticeable upon cutting. We will not discount for any flaw less than a 1in in size or within 6 inches of the selvages. If you receive a fabric with a flaw larger than a 1in or greater than 6 inches from the selvage, please email us at redwillowfabrics@hotmail.com
In the event of any natural disaster, pandemic, or any other delays out of our control, TAT may be delayed. In these cases we will update our Facebook group as often as possible and refunds/cancellations will not be available on any orders. https://www.facebook.com/groups/622692318308965
By Purchasing any item listed on the site, you have read and agreed to all terms above.